What to do if the Internet is there, and the pages in the browser do not open?

1. Problem analysis
2. DNS problems
3. Impact of viruses and malware
4. Incorrect proxy server settings
5. Incorrect host file configuration

Many have encountered such a problem as the lack of Internet on a computer, laptop or other devices. In this case, the browser displays a message: “The web page is not available” or a similar inscription. Frequent perpetrators of this are: an accident on the provider line, a malfunction of the home equipment (router, network card, etc.) or incorrect settings. All this can be described in two words - “there is no Internet”. And what about those who have the link works, but the web pages do not open?

Problem analysis

First of all, you need to make sure that Internet access is really present and working correctly. As a rule, other programs that use the network work in this situation (Skype, ICQ, etc. are available).

But there are such cases when they are not there, and there is no possibility to install these applications. In this case, you can test the network using the command line. To do this, press the key combination Window + R and in the appeared window enter cmd. Before the user should appear the terminal, where they enter the ping command (then you can try to enter the address of the Yandex site, for example, it will turn out - ping www.yandex.ru). When a described problem occurs, this command will display a message about the impossibility of connecting to the resource. But at the same time, if you enter ping 8.8.8.8, you will receive a message about a successful status.

ping www.yandex.ru

ping 8.8.8.8

The causes of the problem, when the sites do not open, can be different. This may be due to:

• problems with the dns service;
• the impact of viruses and malware;
• incorrect proxy server settings;
• wrong configuration of the host file;

DNS problems

The frequent culprit of the situation when the browser does not open sites, but the Internet access is not closed, is the work of the DNS server. This problem can be identified in the manner described above when it was necessary to open a command line and ping the address of any resource by the domain name and by ip.

Each site has its own location indication number, called an IP address. There are many diverse resources on the global web and they all have a unique address. In order not to torment the memory of a person, it was thought up to create a service that when entering the name of a site (for example, Yandex) could determine its IP address.

Sometimes there are situations when the DNS server of the provider does not work or, the network settings in the router and computer are lost. The reason why the site pages do not open is clear, it remains to explain how to solve this problem.

There are two solutions. If the network settings are lost, here you need to correct them and, if necessary, reboot the equipment. In the event of a DNS crash, you can change the settings on the network adapter. To do this, click "Start" - "Control Panel" - "Network and Internet" - "Network and Sharing Center" - "Change the settings of the network adapter." Here on the “Connected to LAN” icon, right-click and select the “Property” parameter. Then select item TCP version 4 and in the window that appears, select the item “Use the following DNS addresses”. Below in the window, enter 8.8.8.8 (public Google DNS server) or 77.88.8.8 (public DNS Yandex). After that click "Save" or "Apply".

To check the work, you can open the command line (Window + R - cmd), then you need to check the connection (for example, with Yandex). Enter the command ping www.ya.ru. With the right actions below you can see the information about the response time of the server.

Impact of viruses and malware

There is also a problem when websites do not open in the browser, but there is Internet access and DNS is working, it may be due to the influence of viruses and malware. In this case, the question “Why do not the pages open in the browser?” Can be solved by checking the system with specialized programs: AdwCleaner, Malwarebytes Anti-Malware Free, Zemana AntiMalware, etc. These utilities allow you to find malware that caused problems opening pages on the Internet.

Incorrect proxy server settings

Another reason why sites are not displayed in the browser may be changes or making data about an incorrect proxy server. At the same time, the computer is connected to the Internet and the connection is working in all parameters.
To fix this situation you need to get into the browser settings. To do this, go to the control panel, where you select the properties of the browser (or browser).

In the menu that opens, select the "Connections" tab and click on the "Network Settings" button.

Here, in the window that appears, they check all the parameters, and in case they are not needed, simply erase all the information and select the automatic detection option.

After that, browsers sites should show their pages.

Incorrect host file configuration

Also, the reason why the Internet resource pages may not open may be the incorrect configuration of the host file. This situation is unlikely, but still worth checking out. The host file is designed to record the domain names of sites and their IP addresses, but as a rule it is empty and sends all requests to the DNS server. Sometimes situations arise when a malicious program writes some parameters and the browser becomes inoperative.

To check the file configuration, go to the Windows system folder on drive C. Next, System32 \ drivers \ etc and open with notepad host. As a rule, it has standard content as shown in the picture:

If, after the description of localhost (127.0.0.1), there are lines with information about any sites and their domain names, and the slash does not stand in front of this data, then most likely the browser does not work properly due to them. To fix this situation, you just need to delete these lines and save the changes to the file. After you need to restart your computer and try again to browse the web.

The situation when the computer is connected to the network, but at the same time the sites are inaccessible to the user is common. In the first place, this is a problem caused by failures on the provider side when DNS servers do not work. Second in frequency when websites of Internet resources are inaccessible is the effects of malware. In this case, it is recommended to have a good anti-virus software and more often carry out prevention on the detection of viruses.

A source